policy

The renter and all authorized drivers must present a valid, unexpired, and original driver’s license at the time of the rental. The driver’s license must be in good condition and valid for the entire rental period. Temporary Licenses are only accepted when presented alongside the original expired or voided driver’s license. Photocopies, digital licenses, Learner’s Permits, and driver’s licenses with driving restrictions will not be accepted. All drivers with a non-US driver’s license must produce a valid passport at the time of rental. You are responsible for complying with all licensing and traffic laws and regulations.

Certain regulations apply related to minimum age and possession of driver’s license which can be found during the booking process depending on the booked vehicle. The minimum age to rent a vehicle in most locations is 21 and the driver must have a valid driver’s license. For certain specialty and larger-sized vehicles the minimum age of 25 years of age applies.
An Underage Driver Fee will apply for drivers under 25 years.

Zap Car Rental reserves the right to decline a rental where the operation of a specific vehicle requires additional permitting, documentation, or other qualifications in addition to a valid driver’s license. Zap Car rental also reserves the right to decline a rental where the renter’s driver’s license restricts the operation of the requested rental vehicle.
A reservation can be created for up to 365 days. Reservations of over 28 days will be processed in 28-day increments until the entire length of the reservation is fulfilled. The first rental agreement will be provided to the customer at the branch at check-out. Subsequent rental agreements will be created remotely and sent to the customer via email. The customer must review, electronically sign, and provide the vehicle’s current mileage for each subsequent rental agreement.
A rental day shall consist of each consecutive 24-hour period beginning after the start time of the rental.

We accept all major credit cards including American Express, MasterCard, Discover, Visa, Debit card, Cash, CashApp, Zelle pay is only accepted when it is co-branded with one of the accepted payment methods. The means of payment, which must be valid and presented at the start of the rental, must be issued under the renter’s name. A valid credit card must provide available credit. Please Note: Payments with credit card may require the credit card PIN.
Debit cards are accepted for local renters.

Zap Car Rental does not extend any of its motor vehicle financial responsibility and Zap Car Rental does not provide any liability insurance coverage to renters, passengers or third parties through this reservation unless Zap Car Rental is obligated to do so due to legal requirements or according to the rental agreement.

The Loss Damage Waiver (incl. theft protection) with deductible reduces the renter’s responsibility to a part of the vehicle in the event of damage or loss of the rental vehicle.
If Loss Damage Waiver (incl. theft protection) with deductible $750 is accepted, the renter is responsible for a certain deductible amount depending on car category. Detailed information regarding the amount can be found in the reservation confirmation as well as rental agreement.
If the renter neither purchases the deductible damage waiver (incl. theft protection) nor loss damage waiver (incl. theft protection) with minimum deductible he will be held liable for the full value of the vehicle.

A fee $15 applies for the additional driver, whose details are noted in the rental agreement only if the additional driver presents a valid driver’s license.

Please be aware that some tolls may not accept cash as a method of payment. We do not provide a pre-paid toll pass. To avoid toll violations and associated fines, fees, and taxes, you will be required to pay us our administrative fee of $15.00, plus the applicable toll fee.

You must bring back the car with the same amount of fuel as when it was picked up.